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This and some other ticket offices on the Moorgate line are due to be closed by Govia Thameslink, which is more of a problem than the ongoing closures of underground ticket offices, partly because there is of course no general-purpose oyster card to get you round the national network!  Having to rely on ticket machines is also a particular issue for passengers in London because:

(1) they do not allow you to buy a rail ticket from the edge of a particular zone (assuming you have a season ticket or freedom pass)

(2) you cannot buy a ticket for a journey starting from a mainline London station – for example, if you have a season ticket that will take you to Victoria, it is very convenient to be able to buy - at AP station - a rail ticket for your journey starting from Victoria, thus saving the time and stress of queuing there.

The ticket machines are also a problem for elderly and less technically minded passengers, and the queues and congestion caused by such people having difficulty using them is likely to inconvenience other passengers.

A consultation run by London TravelWatch - the official watchdog for users of London transport, funded by the London Assembly – finishes tomorrow, Sunday 13th March, at midnight (they are consulting about the closure of 45 ticket offices by Govia Thameslink).  To respond to this, email enquiries@londontravelwatch.org.uk, with 'GTR ticket office changes' in the subject line. 

You can also of course send complaints to them about other issues (including this one, if you miss the deadline) – such as the planned introduction of ticket barriers at only one end of the bridge at Alexandra Palace Station. 

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Replies

  • Oops, missed the deadline, but wrote to protest as my daughter takes the train to Brookmans Park and the ticket machine does not have a child option!

    • Yes, it's worth writing even if you missed the deadline. How extraordinary to have a ticket machine without a child option! I included several other points in my email in addition to the ones mentioned in my post here.

This reply was deleted.

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