Some of you will know that I have been tried to follow up on the continuous works carried out in Crescent Road from Thames Water, which have required several pavements and road closures in the past months.
I have still not received a response on what the issue is but have received news of more coming works. This below is what I have been told after I have asked Thames Water to investigate and a crew has attended the site. I will keep you posted on any development or update I receive.
We discovered there were no blockage within our sewer pipe. However, we identified a crack and noticed the chamber walls were deteriorating.
Therefore, we have raised a manhole chamber repair. This is a complex job, as it will require our engineers to dismantle and rebuild the chamber wall. Additionally, we have identified a defect within the chamber which will require us to conduct further investigation.
We are currently unable to provide a specific timeframe for the completion of these works. To explain, due to the location of the chamber, road closures will be necessary to ensure the safety of our team and the public during the repairs and investigation process. Unfortunately, obtaining the required permits can be a lengthy process, as the local council does not only consider the works we need to complete, but also any other potential permits that have been submitted in the area for other third parties.
Please be assured, I have contacted our Customer Liaisons team to request an estimated timeframe for the completion of these works. I will provide you with an update as soon as I receive further information.
Next steps
I will look to contact you by 18 June. However, If you or your constituents have any other questions or if there is anything else I can do to help, please do not hesitate to contact me.
You and your constituents can also:
Report some of the most common issues, such as blockages and leaks, on our website here.
Call our Customer Contact Centre on 0800 316 9800. Lines are always open.
Find out more about our Priority Service Register here, if you or someone you know, needs extra support. You can call us on 0800 009 3652; 9am to 5pm, Monday to Friday.
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